Returns & Exchanges Policy
At METRO BRAZIL, we strive to ensure your complete satisfaction with our premium Brazilian fashion and shapewear. If you are not entirely happy with your purchase, you may return eligible items within 30 days of delivery for an exchange or refund.
Initiate Your Request
Log into your account or visit our returns portal to submit a request with your order number and the reason for the return.
Prepare the Package
Place the items in their original packaging with all tags attached and include the original invoice or proof of purchase.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves the item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing